Terms of Use

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OuterShell’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order. Visitors under the age of 16 should not register with this website or submit any information to us.


We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. Some of the images are based on computer generated mockups.  We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Acceptance of your Order

All orders are undertaken through the secure checkout of our production partner (Clothes2Order) – After clicking the ‘Select Size / Colour’ button you will be transfered to their checkout. You will place the order here and the garment will be shipped direct to you by Clothes2Order.

Please also read Clothes2Order terms & conditions information.

Payment Methods

Clothes2Order accept all major credit/debit cards and PayPal as methods of payment

Please read the Payment Security page for further information.

Pricing Policy

Prices are shown on our website in GBP and are inclusive of VAT, where applicable. They do not include postage which is charged out separately. Prices may change and offers may be withdrawn at any time.

Product Availability / Information

We feature products on our website that have been carefully selected for online shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

Your Risk

Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you. However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions. We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these

Returns Policy / Cancellations

Further details on returning an item can be found on our partners terms page.  Contact them on 0800 012 2602 www.clothes2order.co.uk

All our t-shirts are printed on demand at time of order, so as such are personalised products. You do not have a legal right to cancel your order where you have ordered personalised products. The Products offered on this website are deemed to be personalised products as they are made on a bespoke basis and have been designed as personalised products. Please make sure you select the correct size, colour and design when ordering

Faulty Products

Clothes2Order warrant that the products that they supply will materially comply with the main characteristics stated in our product description on the website (including the brand, colour, measurements, style and material of the products) (the “Description”). Please note that colours and appearances of products and artwork on computer, tablet or mobile device screens may vary slightly and may not accurately reflect the products or the artwork delivered. Any slight variations in the colour of the products (including slight variations in the colour of artworks) will not count as a material deviation from the description. Please also make sure that you are happy with the measurements given on the website for products before you place your order as sizes differ between brands and a problem with the size of products will not count as a defect or fault unless the products differ materially from the sizes given in the description.

If You are not happy with the quality of a product, feel that there is a fault with a product, or believe that a product does not materially comply with its description, please contact Clothes2Order customer services team on 0800 012 2602 or 0161 855 3961 or by submitting an enquiry on the ‘Contact Us‘ form of their website.

The Website

We may change the OuterShell.co.uk website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. Images / Photographs / Designs are © Copyright OuterShell. None of the images on this site may be used without the expressed permission of OuterShell.  All of the images used on this site are subject to copyright law, and may not be reproduced in whole or in part by anyone without prior written consent.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website. You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.


We may change these Terms and Conditions at any time.

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